Privacy notice
Thank you for visiting our website. faigle Kunststoffe GmbH (hereafter referred to as ‘faigle’, ‘we’ or ‘us’) takes the protection of your data very seriously. This page provides details about how we process your data in connection with:
- your visit to our website (see section II.)
- provision of the website and creation of logfiles (see section II.A.)
- our newsletter (see section II.B.)
- the use of cookies and other tracking technologies (see section II.C.)
- and your rights with regard to these subjects (see section III.).
Please note that this privacy notice only applies when you visit our website at www.faigle.com. In some cases, our website links to other sites which are subject to different privacy policies. For example, this is the case if you want to apply for a vacancy and click on the “Apply now” button. You will then be redirected to another website.
I. Name and address of the Controller
The Controller in the meaning of the EU General Data Protection Regulation (Regulation [EU] 2016/679; GDPR) is:
faigle Kunststoffe GmbH
Landstrasse 31
A-6971 Hard
E-mail: dataprotection@faigle.com
II. Data processing in connection with your visit to our website
A. Provision of the website and creation of logfiles
1. Description and scope of data processing
Whenever you visit our website, our system automatically records data and information on the system of the device on which the website is viewed.
The following data are collected:
- Information on the browser type and version
- Language and browser software version
- The user’s IP address
- HTTP status code
These data are also stored in logfiles on our system.
2. Purpose of data processing
Temporary storage of the IP address on our system is necessary in order to display the website on the user’s device. To do this, the user’s IP address must be stored for the duration of their visit. Storing data in logfiles ensures that the website functions properly. We also use the data to optimise the website and safeguard the security of our IT systems.
3. Legal basis for data processing
The legal basis for the temporary storage of data and logfiles is our legitimate interest in accordance with Article 6(1)(f) GDPR, i.e. pursuit of the aforementioned purposes of data processing (see section II.A.2. above), in particular ensuring the functionality of the website and the security of our IT systems.
4. Recipient
Your data will be transferred to the following recipient:
- MASSIVE ART WebServices GmbH, Gütlestrasse 7a, 6850 Dornbirn, Austria (IT service provider)
5. Retention period
Data are deleted or anonymised after 30 days. Beyond the retention period, data will not be stored in a form that enables data subjects to be identified.
B. Newsletter
1. Description and scope of data processing
We process the personal data you provide when you subscribe to our newsletter. The data processed include:
- E-mail address
We also process your IP addresses, as well as the time at which you subscribe and click on the e-mail confirmation link.
2. Purpose of data processing
We process the personal data you provide when subscribing to our newsletter in order to send you e-mails containing useful information on our company, events, product range and new products, as well as research news and topical information on tribology, thermoplastics and the industries in which faigle’s products are used.
We process your IP addresses, as well as the time at which you subscribe and click on the e-mail confirmation link in order to verify your subscription and clarify any possible misuse of your personal data.
In addition, we measure the performance of the newsletter by processing information on whether the newsletter is opened (yes/no; this is called the open rate), which newsletter articles readers click on (click behaviour), and whether the newsletter can be delivered (based on “bounces”, e.g. when the newsletter cannot be delivered because the e-mail address provided is incorrect). These data are generated by our systems.
3. Legal basis for data processing
We store and process the personal data you provide when you subscribe to the newsletter on the basis of your consent in accordance with section 107 Austrian Telekommunikationsgesetz (Telecommunications Act) and Article 6(1)(a) GDPR. You can withdraw your consent at any time by clicking on the ‘Unsubscribe’ link which is displayed in each newsletter. See section III. for more details on your rights.
You provide your personal data to us voluntarily and not under any statutory or contractual obligation. However, it is necessary that we process your data so that we can send you the newsletter. If you did not provide the data specified above, we would not be able to send you the newsletter.
Processing of your IP addresses and the time at which you subscribe and click on the e-mail confirmation link is based on our legitimate interest in accordance with Article 6(1)(f) GDPR. We have a legitimate interest in verifying your subscription and clarifying any possible misuse of your personal data.
Regarding performance measurement, the legal basis for processing is our legitimate interest (under Article 6[1][f] GDPR) in evaluating our newsletter and improving its contents.
4. Recipients
Your data will be transferred to the following recipients:
- CleverReach GmbH & Co. KG, //CRASH Building, Schafjückenweg 2, 26180 Rastede, Germany (IT service provider)
- MASSIVE ART WebServices GmbH, Gütlestrasse 7a, 6850 Dornbirn, Austria (IT service provider)
5. Retention period
Your decision to unsubscribe from our newsletter is automatically recorded in our newsletter database, and means that you will no longer receive the newsletter from the time you unsubscribed. Your consent to receive the newsletter is stored for 12 months from the time you unsubscribed from the newsletter.
Your e-mail data will be stored in our system as long as you subscribe to the newsletter. Only anonymised data that cannot be used to identify the user are retained for statistical purposes.
C. Use of cookies and other tracking technologies
1. Definition of cookies
Cookies are small text files that your browser stores on your device. They are downloaded the first time you visit our website. When you visit our website again using the same end device and browser, the cookie and the information stored in it are either sent back to the website that created it (first-party cookie) or to another website to which it links (third-party cookie).
2. Essential cookies
We use essential cookies in order to send messages and provide the services you require. The legal basis for data processing resulting from the use of cookies is our legitimate interest in providing a fully functional website and the services you require (Article 6[1][f] GDPR). You can find a description of the essential cookies used on this website in the cookie notice. To open it, click on the link in our cookie banner, below the cookie settings buttons.
3. Other cookies
We also use other cookies (e.g. analytics and marketing cookies, user settings, etc.) on the basis of your consent (in accordance with Article 6[1][a] GDPR). These cookies are not essential for the use of the website, but nevertheless they perform important functions. Without these cookies, functions that ensure convenient navigation of our website will not be available. For example, it will not be possible to save your settings and you will have to configure them again on each page. In some cases, if you decline non-essential cookies we will be unable to provide you with tailored offers. Further information can be found in the cookie notice. To open it, click on the link in our cookie banner, below the cookie settings buttons.
4. Matomo
Web analytics (also referred to as reach measurement) is a means of evaluating traffic on our website. It includes analysis of visitor behaviour and interests, and the collection of demographic information on visitors, e.g. their age and sex, in pseudonymised form. Analytics helps us to identify the time at which our website, and website functions and content, are used most frequently, and which functions or content visitors can be encouraged to use or view again. It also highlights any areas of the website that need to be optimised.
In addition to web analytics, we may also use testing procedures in order to test and optimise different versions of our website or certain sections of the site.
Unless otherwise stated below, profiles containing summarised data about a visit to our website may be created for these purposes, and information may be stored in a browser or device from where it can be retrieved. The data collected include details of sites visited and elements used during the visit, as well as technical information such as the browser and computer system used and the duration of the visit. Data on a user’s location can also be processed if they have given us or the providers of the services we use their consent to the collection of such data.
Users’ IP addresses are also stored. However, Matomo uses an IP masking procedure (i.e. pseudonymisation by truncating the IP address) in order to protect users. In general, pseudonyms are stored in the course of web analytics, A/B testing and optimisation processes, and not data that enable users to be identified (e.g. email addresses or names). This means that Matomo and the providers of the software used are not aware of the actual identities of the users, and can only see the data saved in the user profiles for the purposes of the procedure in question.
- Processed data: usage data (e.g. websites visited, interest in content, times when the site was accessed
access times); metadata/communications data (e.g. device information, IP addresses). - Data subjects: users (e.g. website visitors, users of online services).
- Purposes of processing: reach measurement (e.g. access statistics, recognition of return visitors); profiles containing user-related information (creation of user profiles).
- Security measures: IP masking (pseudonymisation of IP addresses).
- Legal basis: consent (Article 6[1][a] GDPR); legitimate interest (Article 6[1][f] GDPR).
Further details on processing, procedures and services
- Matomo: Matomo is a software program used for web analytics and reach measurement purposes. When using Matomo, cookies are generated and stored on the user’s end device. User data collected while using Matomo are only processed by us and are not shared with third parties. The cookies are stored for a maximum of 13 months: see https://matomo.org/faq/general/faq_146; legal basis: consent (Article 6[1][a] GDPR); erasure of data: the maximum retention period for the cookies is 13 months.
Data collected and pseudonymised are not transferred to Matomo. Instead, they are stored on a dedicated server at a certified hosting provider in Germany (Hetzner).
5. Mouseflow
This website uses Mouseflow, a web analytics tool provided by Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark. Data are processed for the purpose of analysing this website and visitor behaviour on the site. Data are collected and stored for marketing and optimisation purposes. The data may be used to create a pseudonymised user profile, and cookies may be used for this purpose. The Mouseflow web analytics tool records data from randomly selected, individual visits (only using an anonymised IP address). This results in a record of mouse movements and clicks which is created with the intention of replaying randomly selected, individual visits to the website in order to identify potential improvements to the site. The data collected using Mouseflow are not used to personally identify visitors to the website, unless the data subject gives their consent, and are not associated with personal data related to the bearer of the pseudonym. Data processing is carried out on the basis of our legitimate interest in accordance with Article 6(1)(f) GDPR, which lies chiefly in our interest in communicating directly with customers, as well as in designing and optimising our website in line with visitors’ needs. You have the right to object to the processing of your personal data in accordance with Article 6(1)(f) GDPR at any time, for reasons related to your particular situation. You can also disable recording in your browser on all websites that use Mouseflow by clicking on the following link: https://mouseflow.com/opt-out/.
6. Pixels
A pixel is a tiny image embedded in websites and e-mails. It invokes a request (which provides device and visit information) to our servers so that the pixel can be provided on websites and in e-mails. We use pixels in order to find out more about how you interact with e-mail and website content, for example whether you respond to advertisements or articles. Pixels enable us and third parties to set cookies in your browser.
7. Facebook pixel
For conversion measurement purposes, our website uses the visitor activity pixel of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). This allows us to track the behaviour of visitors to our site after they were directed to the site by clicking on a Facebook advertisement on the provider’s website. This enables us to evaluate the effectiveness of Facebook advertisements for statistical and market research purposes, and to optimise future advertising activities.
In our role as the operator of this website, the data we collect remain anonymous for us and we cannot use them to determine a user’s identity. However, the data are saved and processed by Facebook so that they can be associated with a particular user profile, and Facebook may use the data for its own advertising purposes in accordance with its data policy. This means that Facebook can enable advertisements to be placed on Facebook pages and on pages outside Facebook. As the page operator, we are not in a position to influence this use of the data.
Use of the Facebook pixel is based on your consent in accordance with Article 6(1)(a) GDPR. You can manage your consent in the cookie settings on our website.
Further information on protecting your privacy can be found in Facebook’s data protection policies at https://www.facebook.com/about/privacy/.
In addition, you can deactivate the Custom Audiences remarketing function in your ‘Ad preferences’ settings. To do this, you need to be logged in to Facebook.
If you do not have a Facebook account, you can deactivate Facebook’s usage-based advertising on the European Interactive Digital Advertising Alliance website at http://www.youronlinechoices.com/de/praferenzmanagement/ (German only).
8. LinkedIn pixel
We use the LinkedIn Insight Tag, a social media tool from LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland (“LinkedIn”). This tool is integrated into our website in the form of a pixel. We use the LinkedIn Insight Tag for statistical and market research purposes. It is also possible to take retargeting measures, so that we can provide you with advertisements outside our website, without you being identifiable as a website visitor.
The legal basis for use of the LinkedIn pixel is Article 6(1)(f) GDPR. The website operator has a legitimate interest in the statistical evaluation of visits to the website, in market research, and in effective advertising, including on social media.
The personal data processed are your IP address, device and browser properties, time stamp and page events.
Further information on protecting your privacy can be found in LinkedIn’s privacy policy at https://www.linkedin.com/legal/privacy-policy.
You can manage the use of your personal data by adjusting your LinkedIn account settings. For more information, visit https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.
9. Your cookie settings on this website
You can change your web browser settings in order to block all cookies or restrict their use. Stored cookies can be deleted at any time. If you deactivate cookies on our website, you may not be able to use the website’s full functionality.
The help function on your browser explains the procedure for managing and deleting cookies. Additionally, you can give your consent to the use of cookies by setting your cookie preferences on our website.
III. Your rights in connection with data processing
As a data subject, the GDPR grants you certain rights, which are explained below. Please note that these rights are mutually complementary, meaning that, for instance, you can only demand either the rectification or completion, or the erasure of your data.
1. Withdrawal of consent (Article 7[3] GDPR)
If faigle collects and processes your personal data on the basis of your consent, you are entitled to withdraw your consent at any time. However, withdrawing your consent does not affect the lawfulness of previous processing of your data.
2. Right of access (Article 15 GDPR)
You can demand information on the origins, categories, retention period, recipients and purpose of the personal data we process and the form such processing takes.
3. Right to rectification (Article 16 GDPR) and erasure (Article 17 GDPR)
If faigle processes personal data that are inaccurate or incomplete, you can demand rectification or completion of the data.
You can also demand that unlawfully processed data be erased.
4. Right to restriction of processing (Article 18 GDPR)
If it is unclear whether your processed personal data are inaccurate or incomplete, or have been unlawfully processed, you can demand that processing of your data be restricted until the matter is finally clarified.
5. Right to object (Article 21 GDPR)
If your personal data are accurate and complete and are being processed by faigle, you can object to processing of the data. However, this is only permitted if faigle processes your data on the basis of its legitimate interest in accordance with Article 6(1)(f) GDPR, and only in certain cases if you submit a reasoned objection.
6. Right to data portability (Article 20 GDPR)
You can request details of the personal data that faigle processes, provided that you supplied us with the data, in a machine-readable format to be determined by us, or request us to forward such details to a third party selected by you, provided the recipient has the necessary technology that enables us to do so, and transmission does not involve unreasonable expense and is not contrary to statutory or other duties of confidentiality, or confidentiality requirements on the part of faigle or third parties.
7. Right to lodge a complaint (Article 77 GDPR)
You are entitled to lodge a complaint with the Austrian Data Protection Authority (https://www.dsb.gv.at/) if you believe that the processing of your personal data violates data protection regulations.
8. Who can you contact in order to exercise your rights?
In order to exercise the rights described above, please write to us (by letter or e-mail) using the contact details in section I. above, or contact us directly at dataprotection@faigle.com.